Orders over CAD $199 before tax receive free shipping, however, our restrictions may affect some orders and therefore they may not be eligible for this offer resulting in the standard charge of CAD $14.95.
Extra Shipping Charges
Certain locations & over sized Items may cost more than the estimated shipping which may be determined AFTER the order has been placed. Depending on the weight or size, we may need to charge additional shipping. If this is required then you will receive an email or phone call from us asking for extra shipping payment before the shipping process takes place. We'll do our best to keep the price down for you.
General Shipping Standards
In most cases, we are able to ship in-stock products the next business day for orders placed before 4 pm Eastern time Monday through Thursday. Any order made between Friday and Sunday will not be sent out until the next 1-2 business days. For multi-product purchases, the order will not ship until all items are available for shipment.
We do not ship to locations outside of Canada or to destinations in the Northwest Territories, Nunavut, YukonTerritory and some rural areas.
Items shipped free and subsequently returned will be subject to a restocking charge equivalent to the costs of outbound shipping, except in cases where we have made a material error in fulfilling your order. In this case, customers are also responsible for return shipping costs.
If there is an error in our data and we identify that one or more products on your order are back-ordered, we will inform you about the estimated shipping date for those products and you may cancel those items without penalty prior to shipping.
We ship RV Parts daily across all of Canada from our Edmonton (Vegreville), Calgary or Montreal warehouse. Most shipments are sent via Puralator through Keystone. Canadian customers are charged GST or HST or QST on all purchases.
Shipping Charge Refunds
We issue refunds for any shipping fees charged only if we have made an error in the shipment of your order or if we ship the wrong product.
If you have any question as to whether you are ordering the correct product, please call or email us prior to ordering. We are unable to refund shipping charges in cases where customers have ordered an incorrect or unneeded product.
Electronic Circuit Boards
We do not issue any refunds on orders of replacement electronic circuit boards, whether they have been installed or not.
Chemicals and Adhesives
Certain Chemicals, liquids and adhesives are not returnable.
Please call 1-888-387-8881 if you have any questions or concerns.